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Bilingual Customer Service Representative

2 months ago

Winnipeg, Manitoba, Canada Loblaw Companies Limited Full time

Job Title: Customer Service Representative

Company: Loblaw Companies Limited

Position Overview:

We are seeking a highly skilled and fluent bilingual (English/French) Customer Service Representative to join our team at Loblaw Companies Limited. The ideal candidate will be responsible for delivering exceptional customer service, managing customer interactions, coordinating with internal teams, and overseeing customer relationships. This role demands strong communication skills, attention to detail, and the ability to excel in a fast-paced setting.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally, providing accurate and helpful information.
  • Coordinate with internal teams to resolve customer issues and concerns.
  • Communicate with customers to provide service updates and address any issues.
  • Review customer interactions to identify areas for improvement and implement changes.
  • Collaborate with other departments to resolve customer complaints and issues.
  • Maintain high customer satisfaction by meeting service expectations consistently.
  • Act as a liaison between customers and internal teams to ensure seamless communication and issue resolution.
  • Seek opportunities for process improvement and enhancing customer experience.

Qualifications:

  • Proficiency in both English and French (written and verbal) is a must.
  • Experience in customer service or related fields is advantageous.
  • Strong verbal and written communication abilities.
  • Exceptional organizational skills and keen attention to detail.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Proficient in using computer software and CRM systems.
  • Problem-solving skills with a focus on customer satisfaction.
  • Capable of working both independently and in a team.
  • Knowledge of retail operations and customer service principles is a bonus.
  • Will to work flexible hours when necessary.