Bilingual Customer Service Representative

6 days ago


Winnipeg, Manitoba, Canada Contact Centre Growth Corp Inc Full time
About Contact Centre Growth Corp Inc

We are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.

Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our contact centre, you will be responsible for providing top-notch customer service to our clients' customers, handling inquiries, and resolving issues in a professional and timely manner.

Key Responsibilities
  • Provide exceptional customer service to clients' customers via phone, email, and chat
  • Handle customer inquiries and resolve issues in a professional and timely manner
  • Meet or exceed performance metrics and quality standards
  • Work collaboratively with the team to achieve business objectives
  • Stay up-to-date with product knowledge and company policies
Requirements
  • Bilingual in French and English (written and spoken)
  • 1 year of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
Working Conditions

This is a full-time position, working in a contact centre environment. You will be required to work a standard schedule, with occasional overtime as needed.



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