Bilingual Customer Service Representative
6 days ago
We are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.
Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our contact centre, you will be responsible for providing top-notch customer service to our clients' customers, handling inquiries, and resolving issues in a professional and timely manner.
Key Responsibilities- Provide exceptional customer service to clients' customers via phone, email, and chat
- Handle customer inquiries and resolve issues in a professional and timely manner
- Meet or exceed performance metrics and quality standards
- Work collaboratively with the team to achieve business objectives
- Stay up-to-date with product knowledge and company policies
- Bilingual in French and English (written and spoken)
- 1 year of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
This is a full-time position, working in a contact centre environment. You will be required to work a standard schedule, with occasional overtime as needed.
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