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Bilingual Client Service Representative

2 months ago

Winnipeg, Manitoba, Canada Canada Life Full time

Job Summary

The Bilingual Client Service Representative plays a vital role in providing exceptional customer service to our clients. As a key member of our team, you will be responsible for managing client inquiries, resolving issues, and providing guidance on benefit options.

Key Responsibilities

  • Provide expert-level support to clients via phone, email, and in-person interactions
  • Manage client inquiries, resolving issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Develop and maintain strong relationships with clients to drive customer satisfaction
  • Stay up-to-date on product knowledge and industry trends to provide informed guidance

Requirements

  • Excellent verbal and written communication skills in both French and English
  • Superior customer service skills with a focus on empathy and problem-solving
  • Strong organizational and time management skills to prioritize tasks and meet deadlines
  • Proficiency in Microsoft Office and ability to learn new systems quickly
  • Knowledge of mainframe systems or similar technologies a plus

About Canada Life

At Canada Life, we are committed to providing an inclusive and accessible work environment where all employees feel valued and respected. We believe in the importance of diversity and are dedicated to building a workforce that reflects the communities we serve.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply.