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Bilingual Customer Support Agent

3 months ago

Winnipeg, Manitoba, Canada Paladin Airport Security Services Full time

Bilingual Customer Service Specialist (Facilitator)

We are seeking a dedicated Customer Service Specialist (Facilitator) to enhance the experience of travelers at the airport.

This role is ideal for individuals who are committed to delivering outstanding customer service and possess fluency in both English and French. As a vital member of our organization, you will contribute significantly to ensuring a seamless experience for passengers during the security screening process.

Primary Responsibilities:

  • Guide passengers through the security screening procedures
  • Effectively communicate the CATSA Standard Operating Procedures (SOPs) in both English and French
  • Assist passengers with unique requirements
  • Facilitate the screening for individuals carrying sacred items
  • Work collaboratively with screening personnel and management to provide exceptional service
  • Encourage cultural awareness and diversity

Qualifications:

  • A minimum of 1 year of experience in a customer-oriented position
  • Proficiency in both French and English
  • Ability to perform well under pressure
  • Strong communication and interpersonal skills
  • Knowledge of accessibility standards and diversity principles
  • Physically capable of assisting passengers with mobility challenges
  • High School Diploma or equivalent
  • Must be a Canadian Citizen or Permanent Resident

If you are eager to be part of a team that prioritizes curiosity, accountability, respect, and superior service, we encourage you to consider this opportunity with Paladin Airport Security Services.