Intake Coordinator

6 days ago


Toronto, Ontario, Canada pt Health Full time

Job Summary:

The Intake Coordinator role at pt Health is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures pt Health is able to provide early treatment intervention and access for patients who require quality treatment services.

Key Responsibilities:

  • Act as the initial point of contact for client companies, providing exceptional customer service and support.
  • Accept and record new referrals within our client intake system, ensuring accurate and timely data entry.
  • Verify information and coordinate assessment times with our network of clinics, ensuring seamless communication and coordination.
  • Call clients & clinics and book appointments via the internal booking system, utilizing strong communication and interpersonal skills.
  • Input and update referral data and treatment plan statuses in the database, as well as provide support and assistance with monthly referral tracking reports and quarterly outcome reports.

Requirements:

  • 2+ years of previous customer service/administrative experience, with a strong focus on customer relationships and communication.
  • Bilingual French Preferred, with advanced written and verbal communication skills and a strict attention to detail.
  • Post-Secondary education is an asset, with strong computer skills, specifically in MS Word, Excel and aptitude for database software.
  • Exceptional organizational skills, with the ability to prioritize under pressure and work independently, taking initiative and demonstrating a strong work ethic.

What We Offer:

pt Health welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. pt Health promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.



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