Patient Intake Coordinator

7 days ago


Toronto, Ontario, Canada North York General Hospital Full time

Job Summary

The Patient Intake Coordinator will perform all clerical activities required for the Registration, Booking and Check-In patients in a confidential, sensitive and professional manner. This includes effective written and spoken communication skills, critical thinking and problem solving skills, and the ability to prioritize work demands in a fast-paced and stressful environment.

Key Responsibilities

  • Register patients to collect and document information required for use throughout the Hospital
  • Chart retrieval and processing for discharged patients
  • Ongoing updating of patient demographics as required
  • Collection of payment for appliances and non-insured services
  • Pre-registration and verification of patient data
  • Triage telephone calls and inquiries and process them in an appropriate and timely manner
  • Identify, highlight and prioritize surgical cases including booking of new cases
  • Direct patients to waiting room area
  • Notify team attendant of charts ready
  • Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a time-sensitive manner
  • Retrieve, compile and disseminate material/documents related to Program requirements
  • Manage confidential information in a sensitive and professional manner
  • Liaise with physician offices for weekly signoff and OR packages
  • Triage management of urgent surgical cases with the Clinical Coordinator/Resource Nurse
  • Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet and Microsoft Word
  • Unit supplies, services and repair needs communicated to Coordinator
  • Communicate with staff, patients, families, internal and external parties
  • Have accurate data entry and typing skills (minimum 40 w.p.m.)
  • Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet
  • Have Medical terminology knowledge required
  • Support and adhere to Hospital policies and procedures
  • Perform other duties as required

Requirements

  • OSSD or equivalent
  • Working knowledge and experience with Cerner registration and Cerner scheduling
  • Experience with SBR and SurgiNet preferred
  • Proficiency in Microsoft Office including; Word, Excel and PowerPoint
  • Minimum of one year experience in an office environment is an asset
  • Completion of the Medical Assistant/Medical Terminology course
  • Knowledge of WTIS and Cancer Care Ontario preferred
  • Previous experience as a unit secretary in the perioperative areas an asset
  • Bilingualism in French/English an asset


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