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Administrative Support Specialist

3 months ago

Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

Overview

At Southlake Regional Health Centre, we are dedicated to providing a comprehensive array of healthcare services to the communities we serve. Our specialized programs encompass areas such as Cancer Care and Cardiac Care, reaching a diverse population across the northern Greater Toronto Area and into Simcoe-Muskoka.

Our workforce, comprising nearly 6,000 individuals including staff, physicians, volunteers, students, and Patient and Family Advisors, is committed to fostering an environment where exceptional experiences are paramount. Our dedication to quality and patient safety has earned us the prestigious Exemplary Standing from Accreditation Canada.

Position Summary

The Administrative Support Specialist plays a crucial role within our team, collaborating closely with healthcare providers across the department. This position entails responsibilities such as managing reception duties, scheduling patient appointments, performing word processing tasks, and executing various clerical functions, all under the supervision of the Department Manager. The role exemplifies our organizational core competencies.

Key Responsibilities

  • Assist nursing staff and physicians in coordinating patient appointments and executing clerical tasks.
  • Serve as a receptionist, engaging with patients both over the phone and in person.

Qualifications

  • Completion of Grade 12 education.
  • Medical Terminology Certificate is mandatory.
  • A diploma in Medical Office Administration or a related post-secondary qualification from an accredited institution is preferred.
  • A minimum of one year of clerical experience in an acute care healthcare setting is required.
  • Proficient keyboarding skills.
  • Consistent attendance and reliability.
  • Current knowledge and proficiency in using medical electronic health record systems.
  • Experience with computerized provider/physician order entry (CPOE) is advantageous.
  • Familiarity with Microsoft Office applications is preferred.
  • A willingness to learn and innovate is essential.
  • Strong commitment to customer service and teamwork.
  • Demonstrated analytical skills related to hospital operations.
  • Effective organizational and prioritization abilities.
  • Interpersonal and conflict resolution skills.
  • Excellent communication skills, both written and verbal.
  • Proficient problem assessment capabilities.
  • Demonstrated leadership qualities.
  • Commitment to delivering exceptional experiences for patients, families, and fellow healthcare team members in a dynamic environment.
  • Understanding and commitment to the principles of diversity, equity, and inclusion.
  • Behavior that aligns with the core values of Southlake Regional Health Centre: compassion, collaboration, purpose, and valuing every voice.