Restaurant Operations Manager

5 days ago

Toronto, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and train a team of 11-15 food and beverage servers
    • Plan, organize, direct, control, and evaluate daily operations
  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction
    • Address customer complaints or concerns in a professional and timely manner
  • Financial Management
    • Balance cash and complete balance sheets, cash reports, and related forms
    • Negotiate arrangements with suppliers for food and other supplies
  • Inventory Management
    • Organize and maintain inventory to ensure efficient operations
  • Health and Safety
    • Ensure health and safety regulations are followed in the restaurant
  • Human Resources
    • Conduct performance reviews and provide feedback to team members
Requirements
  • Education
    • College/CEGEP diploma or equivalent
  • Experience
    • 2 years to less than 3 years of experience in a restaurant management role
  • Certifications
    • Food Safety Certificate
  • Personal Qualities
    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Reliability
    • Team player
What We Offer
  • Financial Benefits
    • Bonus
    • Group insurance benefits
  • Other Benefits
    • Other benefits
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 44 hours per week

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