Fundraising Operations Officer

2 weeks ago

Victoria, British Columbia, Canada Victoria Hospitals Foundation Full time
About the Role

We are seeking a highly skilled Fundraising Operations Officer to join our team at the Victoria Hospitals Foundation. This is a full-time permanent role that will be accountable for the data, technology, and operational procedures that support our fundraising activities.

Key Responsibilities
  • Develop and maintain segmented donor lists for direct mail, newsletter, and email programs.
  • Analyze fundraising campaign data to inform strategies and optimize results.
  • Design, implement, and document donor management system and database processes.
  • Support the maintenance of donor records within our donor management system.
  • Generate and review accurate donor lists for various initiatives.
  • Create, maintain, and produce lists, reports, and analytical dashboards for each appeal to assist our front-line fundraisers.
  • Collaborate with and lead other team members to execute data projects and implement processes and new technologies.
  • Lead data and process automations and integrations between different data sources and technology platforms.
  • Represent the Victoria Hospitals Foundation in a professional manner.
  • Be accountable for achieving goals and maintaining project timelines.
Qualifications
  • A degree, diploma, or certificate in a related field or an equivalent combination of experience and education.
  • 3+ years of similar work experience.
  • Deep knowledge of data analysis and interpretation, and the ability to communicate the story behind the numbers to various audiences.
  • An analytical mindset.
  • Proficiency at prioritizing and managing diverse and changing projects.
  • Prior exposure to a variety of fundraising appeals, including direct response, major gift relationship fundraising, and events.
  • High attention to detail.
  • Demonstrated experience using donor management systems, such as Raiser's Edge NXT.
  • Experience using Microsoft Power Platform is an asset.
  • Demonstrated initiative and the ability to work with minimal supervision to organize and manage numerous projects simultaneously with excellent follow-through skills to meet tight deadlines.
  • Personal integrity, sound judgment, a customer service orientation, and a sense of humor are characteristics that will contribute to success in this position.
What We Offer

We offer a comprehensive extended benefit package, participation in a defined benefit pension program, and a hybrid work situation may be considered based on experience in the position.

About Us

Our team is highly collaborative, with a strong connected purpose. We are passionate about supporting the health and well-being of our community through philanthropy and deeply care about the health of our hospitals. Our team is innovative and approaches feedback as an opportunity to learn and grow, seeking understanding of different perspectives. We lead by example, hold ourselves to a high standard of professionalism, and share the same core values: Embody trust; Champion Island care; Foster meaningful donor journeys; Elevate and celebrate everything we do.

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