Hotel Receptionist

3 weeks ago


Thunder Bay, Ontario, Canada Kingsway Inn Full time
Position Overview

The Front Desk Hotel Clerk plays a crucial role in ensuring a pleasant experience for guests at Kingsway Inn. This position involves a variety of responsibilities aimed at providing exceptional customer service and maintaining efficient operations.

Key Responsibilities
  • Guest Registration: Welcome guests upon arrival, manage room assignments, and facilitate check-in and check-out processes.
  • Reservation Management: Handle group bookings, modify reservations, and assist with cancellations as needed.
  • Information Provider: Offer insights about hotel amenities and local attractions to enhance the guest experience.
  • Payment Processing: Manage guest departures, calculate charges, and process payments accurately.
  • Communication: Answer phone calls, relay messages, and assist guests with special requests.
  • Customer Service: Deliver high-quality service to all guests, ensuring their needs are met promptly.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 7 months to less than 1 year of relevant experience is preferred.
Additional Information
  • Work Hours: 37.5 hours per week.
  • Language Requirement: Proficiency in English is necessary.
  • Health Benefits: Eligible employees will receive a health care plan.
Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you possess prior experience in this field?

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