Hotel Receptionist
2 months ago
Job Summary
10565 NFLD Inc is seeking a highly skilled and customer-focused Hotel Receptionist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities:
- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Complaint Resolution: Resolve complaints and claims in a professional and courteous manner.
- Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary arrangements are made.
- Room Reservations: Take, cancel, and change room reservations as needed.
- Hotel Information: Provide information on hotel facilities and services to guests.
- Area Information: Provide general information about points of interest in the area.
- Departure Processing: Process guests' departures, calculate charges, and receive payments.
- Emergency Procedures: Follow emergency and safety procedures as required.
- Communication: Answer telephone and relay telephone calls and messages.
- Wake-Up Calls: Contact customers to deliver requested wake-up calls.
- Cleaning and Maintenance: Perform light housekeeping and cleaning duties as needed.
- Customer Service: Provide exceptional customer service to all guests.
- Work Schedule: Work a regular schedule of 35 to 40 hours per week.
Requirements:
- Education: Secondary (high) school graduation certificate.
- Experience: Experience is an asset.
- Language: English.
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