Hotel Receptionist

3 weeks ago


Thunder Bay, Ontario, Canada Kingsway Inn Full time
Position Overview

The Front Desk Hotel Clerk at Kingsway Inn plays a vital role in ensuring a pleasant experience for our guests. This position requires a blend of customer service skills and administrative tasks to manage the front office efficiently.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and assign them to their respective rooms.
  • Reservation Management: Handle group arrivals and departures, including taking, modifying, and canceling reservations.
  • Information Provision: Offer insights about hotel amenities and local attractions.
  • Check-Out Procedures: Assist guests during their departure by calculating charges and processing payments.
  • Communication: Answer phone calls and relay messages promptly.
  • Special Assistance: Provide support to guests with specific needs and deliver wake-up calls as requested.
  • Customer Service: Ensure a high level of service to enhance guest satisfaction.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 7 months to less than 1 year in a similar role is preferred.
Work Environment

This is a permanent position requiring 37.5 hours per week. The primary language of communication is English.

Health Benefits

Employees are eligible for a comprehensive health care plan.

Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you possess prior experience in this field?

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