Operations Specialist

7 days ago

Winnipeg, Manitoba, Canada The North West Company Full time
About the Role

We are seeking a highly skilled and experienced Operations Specialist to join our team at The North West Company. As an Operations Specialist, you will play a critical role in the development of our store teams, focusing on increasing operating and leadership competency, and improving program execution.

Key Responsibilities
  • Train and Develop Store Teams: Conduct on-site training to store management and associates for new and existing processes, and address specific business unit or individual performance gaps.
  • Audit and Monitor Performance: Perform audits to measure, track, and benchmark performance against established brand and customer service standards, productivity measures, and health and safety regulations.
  • Collaborate with Store Managers: Plan and work collaboratively with store managers to ensure corrective action is taken to remedy gaps in areas such as profitability, customer service, staffing, merchandising, communication, promotions, financial services, health and safety, loss prevention, and general housekeeping and store conditions.
  • Provide Insights and Recommendations: Develop expert process, program, and market knowledge for a specified group of stores, and provide store, market, and program-specific insights to stakeholders that lead to improved programs, productivity, processes, training materials, and business growth.
  • Monitor Performance and Execution: Establish targets and execute corrective action plans as needed throughout the year to address sales or performance gaps, and monitor compliance of federal, territorial, provincial, and community regulations that affect business operations.
  • Assist with Business Planning and Budgeting: Work with your manager to establish effective annual operating budgets for each store, and identify and work with your manager to plan and prioritize the capital needed to maintain effective store operations.
Requirements
  • Experience: Five or more years managing retail stores, big box, or multi-unit retail operations.
  • Knowledge and Skills: Proficient oral and written communication, demonstrated strong leadership with proven team-building and training capabilities, ability to multi-task, learn, and adopt new practices in a fast-paced environment, strong problem-solving and decision-making capabilities, proficient computer skills in MS Excel, Word, Windows, and Outlook.
  • Travel and Physical Demands: Ability to travel to northern Canada markets, operate store truck, store warehouse equipment, and grocery store equipment, and regularly lift objects up to 50 lbs.
About The North West Company

The North West Company is a leading retailer to under-served rural communities and urban neighborhood markets in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. We are committed to inclusion and diversity and encourage applications from all candidates.

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