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Winnipeg, Manitoba, Canada The North West Company Full timeJob Title: Operations SpecialistAt The North West Company, we are seeking an experienced Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in the development of store teams, focusing on increasing operating and leadership competency, and improving program execution.Key Responsibilities:Train, coach, and audit...
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Winnipeg, Manitoba, Canada The North West Company Full timeJob Summary:The North West Company is seeking a highly skilled Operations Specialist to join our team. As an Operations Specialist, you will be responsible for developing store teams and improving program execution. Your direct accountabilities will include training, motivating, and developing store teams to increase operating and leadership competency.Key...
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Operations Specialist
2 months ago
We are seeking a highly skilled and experienced Operations Specialist to join our team at The North West Company. As an Operations Specialist, you will play a critical role in the development of our store teams, focusing on increasing operating and leadership competency, and improving program execution.
Key Responsibilities- Train, Coach, and Audit: Conduct on-site training to store management and associates for new and existing processes, and to address specific business unit or individual performance gaps.
- Performance Monitoring: Perform audits to measure, track, and benchmark performance against established brand and customer service standards, productivity measures, and health and safety regulations.
- Collaboration and Problem-Solving: Plan and work collaboratively with store managers to ensure corrective action is taken to remedy gaps in areas such as profitability, customer service, staffing, merchandising, communication, promotions, financial services, health and safety, loss prevention, and general housekeeping and store conditions.
- Insights and Recommendations: Provide store, market, and program-specific insights to stakeholders that lead to improved programs, productivity, processes, training materials, and business growth.
- Experience: Five or more years managing retail stores, big box, or multi-unit retail operations.
- Leadership and Communication: Demonstrated strong leadership with proven team-building and training capabilities, proficient oral and written communication.
- Problem-Solving and Decision Making: Strong problem-solving and decision-making capabilities, ability to multi-task, learn, and adopt new practices in a fast-paced environment.
- Technical Skills: Proficient computer skills in MS Excel, Word, Windows, and Outlook.
- Travel and Physical Demands: Ability to travel to northern Canada markets, operate store truck, store warehouse equipment, and grocery store equipment, and regularly lift objects up to 50 lbs.
The North West Company is a leading retailer to under-served rural communities and urban neighborhood markets in various regions. We offer a broad range of products and services with an emphasis on food, and our value proposition is to be the best local shopping choice for everyday household and local lifestyle needs.
We are committed to inclusion and diversity, and we encourage applications from all candidates. A competitive salary is being offered, along with opportunities to learn, develop, and advance throughout the organization.
