ServiceNow Functional Analyst

7 days ago


Burnaby, British Columbia, Canada Intellex Systems Full time

Job Summary

Intellex Systems is seeking a seasoned ServiceNow Functional Analyst to join our team for a 1-year contract. As a key member of our team, you will provide Functional Analysis/Configuration/Development services to our clients.

Key Responsibilities

  • Provide expert-level Functional Analysis and Configuration services for ServiceNow ITSM platform and service management modules.
  • Collaborate with business teams and IT teams to gather requirements, design and recommend solutions, and conduct knowledge transfer to staff members.
  • Develop and implement configuration changes, test scripts, and perform testing and documentation.
  • Work closely with cross-functional teams to ensure seamless integration and delivery of services.
  • Conduct requirements gathering sessions, document outcomes, and facilitate communication between technical and non-technical stakeholders.

Requirements

  • Certified ServiceNow Application Developer and System Administrator.
  • Expert knowledge of ServiceNow ITSM platform and service management modules.
  • Minimum 3 years of experience with configuration/development of ServiceNow.
  • Strong analytical and problem-solving skills, with ability to effectively communicate with technical and non-technical customers.
  • Excellent written and oral communication skills, including presentation skills.
  • Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and operate at a high level of productivity.
  • Self-directed, proactive, analytical, detail-oriented, and organized.

Preferred Qualifications

  • Public Sector experience.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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