Claims Support Specialist
3 weeks ago
Position Overview
The Claims Support Specialist plays a crucial role in assisting members and stakeholders throughout the claims journey, ensuring they receive outstanding service and understanding.
Key Responsibilities
- Deliver exceptional support to members and stakeholders during the claims process with a focus on empathy and service excellence.
- Engage proactively through various communication channels, including voice, digital, and written correspondence, to facilitate efficient and professional management of all inquiries.
- Analyze claims and interpret policy language to ascertain coverage, effectively communicating decisions to members.
- Gather and assess information from estimators, loss adjusters, contractors, and repair facilities to accurately quantify losses.
- Coordinate services with vendors, including estimators, rental agencies, and repair facilities.
- Maintain an organized scheduling system and document claim activities in accordance with established protocols.
- Undertake additional tasks as assigned.
Qualifications
- Demonstrated customer service skills, emphasizing empathy and a commitment to member satisfaction.
- Preferred one year of experience in customer service.
- Post-secondary education is an asset.
- Strong investigative and analytical abilities with a keen attention to detail.
- Excellent listening and communication skills, both written and verbal.
- Effective organizational and time management skills, with the ability to prioritize tasks in a dynamic environment.
Wawanesa Insurance is recognized as a leading provider in Canada, celebrated for its exceptional workplace culture.
Commitment to Diversity, Equity, Inclusion, and Belonging
Wawanesa Insurance is an equal opportunity employer dedicated to promoting a diverse, equitable, and inclusive workforce. We offer equal employment opportunities to all employees and applicants without regard to protected status.
If you are interested in this rewarding position at Wawanesa, we encourage you to submit your resume.
All candidates will be subject to the company's hiring process.
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