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Content Claims Specialist

2 months ago


Ottawa, Ontario, Canada Crawford & Company Full time
Job Summary

Crawford & Company is seeking a highly skilled Content Claims Specialist - Field to join our team. As a Content Claims Specialist - Field, you will play a critical role in the company's content claims handling operations.

Key Responsibilities
  • Conduct onsite visits to meet with adjusters, policyholders, and other industry vendors to conduct inventory of total loss contents.
  • Ensure consistent and quality turnaround of all claims in accordance with the company's productivity and performance standards.
  • Work with other teams to organize and direct resources required for completing inventory and LKQ valuation of total loss contents in an efficient and effective manner.
  • Adhere to the company's commitment to timely and informative updates on the content claims process to adjusters and policyholders.
  • Complete and submit detailed work/time logs daily for all claim tasks completed.
  • Maintain claim-related notes in the company's platform, exclaim, related to various tasks involved in handling the claim.
  • Ensure timely and accurate completion/pricing of all outstanding items that have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
  • Consistently promote the company's brand, image, and reputation in a professional and positive manner.
Requirements
  • A Secondary School diploma.
  • Ability to work independently in most circumstances, with minimal supervision.
  • Some prior background/experience in the Property claims industry would be considered an asset.
  • Be able to provide an adequate workspace, free of noise.
  • Employee must provide their own high-speed internet service.
  • Company equipment, including laptop, will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy.
  • Own vehicle and valid driver's license.
  • Occasional overnight travel may be required, any business-related expense would be covered by the company.
  • Strong computer skills (MS Office/Outlook, etc.).
  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.