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Claims Support Specialist
2 months ago
Position Overview
The Claims Support Specialist plays a vital role in assisting members and stakeholders throughout the claims journey, ensuring a high level of service and understanding.
Key Responsibilities
- Provide exceptional support to members during the claims process, demonstrating empathy and professionalism.
- Engage in proactive communication via voice, digital, or written formats to facilitate the efficient handling of all inquiries.
- Analyze claims and interpret policy language to assess coverage and relay decisions to members.
- Gather and evaluate information from estimators, loss adjusters, contractors, and repair facilities to accurately assess losses.
- Coordinate services with external vendors, including estimators, rental agencies, and repair shops.
- Maintain an organized scheduling system and document claim activities in accordance with established protocols.
- Execute additional tasks as assigned.
Qualifications
- Demonstrated customer service abilities, with a focus on empathy and member satisfaction.
- Preferred experience of at least one year in a customer service role.
- Post-secondary education is an asset.
- Strong investigative and analytical skills with a keen attention to detail.
- Excellent verbal and written communication skills.
- Effective organizational and time management skills, with the ability to prioritize tasks in a dynamic environment.
Wawanesa Insurance is recognized as a leading provider in Canada, celebrated for our outstanding workplace culture.
Commitment to Diversity
Wawanesa is an equal opportunity employer dedicated to promoting a diverse, equitable, and inclusive workforce. We offer equal employment opportunities to all employees and applicants, regardless of protected status.
If you are interested in this role at Wawanesa, we encourage you to submit your resume.
All candidates will undergo the company's hiring process.
