Client Support Specialist

4 weeks ago

Dorval, Quebec, Canada Intact Financial Corporation Full time

Join Our Team at Intact Financial Corporation

At Intact Financial Corporation, our employees are central to our mission: to assist individuals, businesses, and communities thrive during prosperous times and remain resilient in challenging circumstances. By becoming part of our team, you will contribute to this mission alongside a dedicated group of professionals.

Empowerment and Growth

We encourage you to develop your skills and grow in your career while being appreciated for your unique contributions. Here, diversity is celebrated, and we are committed to supporting you in achieving your professional aspirations through various tools, opportunities, and flexible arrangements.

Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.

About the Role

We are seeking a Customer Service Representative II to enhance our expanding team.

Your Responsibilities:

  • Manage emergency calls from clients and initiate auto and home claims as necessary.
  • Provide professional assistance on calls to ensure client satisfaction.
  • Address urgent situations with courtesy and respect.
  • Recommend our trusted partners to clients (e.g., rental services, body shops, emergency services, contractors).
  • Document incoming inquiries following established protocols.
  • Consult, interpret, verify, amend, and update various documents and data as required.

Your Qualifications:

  • Bachelor's degree or equivalent training in insurance or related fields.
  • A minimum of 6 months of experience in a call center setting.
  • Exceptional communication skills in both French and English.
  • A strong passion for customer service.
  • Proficiency with computer systems.
  • No prior Canadian work experience is necessary, but eligibility to work in Canada is required.

What We Offer:

Being part of our team means you will be empowered to excel every day. Here’s what you can expect as a permanent member:

  • A financial rewards program that acknowledges your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • A comprehensive pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements to suit your lifestyle.
  • The option to purchase up to 5 additional days off each year.
  • An annual wellness account promoting an active and healthy lifestyle.
  • Access to resources supporting both physical and mental well-being, fostering connections with colleagues.
  • A dynamic learning environment with engaging online content and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, and create development opportunities.
  • Supportive leaders and colleagues who will help you grow.
  • A Community Impact program, allowing you to contribute uniquely to your community.

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