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Client Relations Specialist

3 months ago

Dorval, Quebec, Canada Porter Airlines Full time
Position Overview

Join Porter Airlines as a Client Relations Specialist, where you will have the opportunity to enhance your customer service expertise while contributing to one of Canada's leading airlines during an exciting period of growth.

This role allows you to collaborate with a vibrant team in a dynamic environment that values inclusivity and professional development.

WHY WORK WITH PORTER AIRLINES? At Porter, we offer an array of benefits, including RRSP Matching and comprehensive Health & Dental coverage after three months of employment.

Additionally, you will enjoy immediate access to exceptional travel perks to Porter destinations, regardless of whether you are a part-time or full-time employee.

YOUR GROWTH IS OUR PRIORITY We are committed to your professional development at Porter. We provide various networking opportunities that enable team members to broaden their skills and gain insights into the diverse teams and departments that support our Skytrax 4 Star Rated airline.

WHO WE SEEK We are in search of enthusiastic, driven, and energetic individuals eager to embark on a career in the aviation sector.

Our fast-paced airport setting is perfect for those who thrive on movement, enjoy challenges, and take pride in delivering outstanding customer service.

Key Responsibilities

  • Deliver exceptional customer service to passengers.
  • Facilitate passenger check-in at the ticket counter, assign seating, issue boarding passes, and verify identification and travel documents.
  • Label passenger luggage for correct destinations.
  • Ensure the aircraft is tidy before departure.
  • Assist in boarding passengers, tagging gate-checked luggage, and verifying travel documents.
  • Make pre-boarding and general boarding announcements.
  • Monitor carry-on luggage and operate jet bridges, canopies, and aircraft doors.
  • Provide assistance to passengers with special needs, including those in wheelchairs, unaccompanied minors, and individuals with visual or hearing impairments.
  • Support arriving passengers and oversee the Domestic and International Arrivals baggage area.
  • Verify identification and assist connecting passengers throughout the airport.
  • Help maintain and stock passenger lounges.
  • Assist passengers with mishandled or damaged baggage.
  • Maintain accurate records and update passenger files.
  • Collaborate with fellow Customer Service Representatives in various functions.
  • Actively engage in Porter's Safety Management System (SMS), reporting hazards and incidents encountered during daily operations; understand, comply with, and promote the Company Safety Policy.

Behavioral Competencies

  • Concern for Safety: Recognizing hazardous situations and taking appropriate action to ensure a safe environment for oneself and others.
  • Team Collaboration: Working together with others to achieve organizational objectives.
  • Customer Service Excellence: Providing superior service to both internal and external customers (passengers).
  • Proactive Initiative: Addressing situations and issues with persistence and seizing opportunities as they arise.
  • Results Orientation: Focusing efforts on achieving high-quality outcomes consistent with the organization's standards.
  • Effective Communication: Listening and communicating openly, honestly, and respectfully with diverse audiences, fostering dialogue and building consensus.

Qualifications

  • Eligibility to work permanently in Canada.
  • Experience in a customer service role, preferably within the airline industry.
  • Ability to obtain necessary security clearances.
  • Capacity to thrive in a fast-paced environment.
  • Proficient in multitasking and managing stressful situations.
  • Detail-oriented with a proven track record of handling challenging situations and customers positively.
  • Dependable with a clear attendance record and punctuality.
  • Able to work rotating shifts, including days, afternoons, evenings, weekends, and holidays.
  • Physically capable of lifting, pushing, or pulling up to 50 lbs regularly.
  • Ability to assist with wheelchair transfers and special service requests.
  • Commitment to supporting and adhering to all company policies.
  • Proficient in communicating clearly and precisely in English and French.