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IT Support Specialist

2 months ago

Dorval, Quebec, Canada System Soft Technologies Full time
{"Job Title": "IT Support Specialist", "Job Summary": "We are seeking an IT Support Specialist to join our team at System Soft Technologies. As an IT Support Specialist, you will be responsible for providing technical support to our end-users, resolving technical issues, and collaborating with other teams to ensure the smooth operation of our IT services.", "Responsibilities": "End User Support
  • Provide technical support to end-users via phone, email, and in-person.
  • Resolve technical issues in a timely and efficient manner.
  • Collaborate with other teams to identify and resolve complex technical issues.
  • Provide training to end-users on new technologies and systems.
Technological Initiatives
  • Participate in the deployment of new technologies and systems.
  • Identify opportunities to improve processes and IT service efficiencies.
  • Develop and maintain a strong knowledge of emerging technologies and industry trends.
General Administration Tasks
  • Prioritize help desk requests based on their impact on business operations.
  • Collaborate with other help desk team members to improve performance and efficiency.
  • Conduct proactive research to stay informed of emerging trends and technologies.
", "Qualifications": "
  • At least 2 years of experience as a help desk agent or similar role.
  • Relevant diploma accompanied by subsequent relevant experience; or extensive experience and specialized knowledge in a technical field of IT.
  • Knowledge of ITIL methodology and Microsoft ITIL Certifications (desirable).
  • Demonstrated ability to install, manage, upgrade, maintain and troubleshoot operating systems and end user devices in enterprise environments.
  • Experience supporting MacOS and Windows 10/11 devices on corporate networks.
  • Experience training staff and creating user guides to make technical terms easier to understand.
  • Customer ethics, excellent written and verbal communication skills, organization, initiative, results orientation, flexibility, adaptability, and contribution to a positive team culture.
  • Must be bilingual French/English.
", "Language": "en-US"}