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Crew Support Specialist

2 months ago

Dorval, Quebec, Canada Skyservice Full time
Job Summary

Skyservice is seeking a highly organized and detail-oriented Crew Support Specialist to join our team. As a key member of our operations department, you will be responsible for coordinating pilot and cabin crew onboarding and offboarding processes, ensuring the validity of pilot records, and planning and coordinating flight crew simulator training.

Key Responsibilities
  • Onboarding and Offboarding: Coordinate with HR, Flight Operations, Client Solutions, and IT departments to ensure a smooth onboarding and offboarding process for pilots and cabin crew.
  • Pilot Record Management: Verify the validity of pilot records, including Passports, Crew IDs, and other necessary documents.
  • Training Coordination: Plan, coordinate, and book flight crew simulator training and supplementary training with external training providers and facilities.
  • Master Training Schedule Management: Review and manage the master training schedule to ensure timely completion of required training for crew members.
  • Communication and Scheduling: Communicate with pilots/crew to confirm availability and attendance for training, rescheduling as necessary.
  • Training Authorization and Documentation: Generate and distribute Training and Checking Authorization (TCA) for training events, store to SP, and document in DM.
  • Training Schedule Visibility: Provide regular updates and visibility to the training schedule, communicating any changes to the different stakeholders (crew, clients, and management).
  • TSA Requirements and Triggers: Manage TSA requirements and triggers related to crew training.
  • Pilot Training Event Management: Input and maintain pilot training events in FOS to capture all pilot duties accurately and completely.
  • Training Feedback and Improvement: Compile and review feedback from pilots on training providers and training issues to improve training programs.
  • Training Provider Relationships: Build and maintain relationships with training providers to identify new training opportunities and improve existing programs.
  • Contract Pilot Process: Collaborate on the contract pilot process, including reviewing documentation, enrolling in training courses, coordinating flight support, and handling invoicing.
  • Administrative Support: Complete other administrative duties as assigned.
Requirements
  • Education: Bachelor's degree in Aviation Management, HR, Business Administration, or related field.
  • Experience: Previous experience in aviation crew support, training coordination, or related roles.
  • Skills: Strong organizational skills and attention to detail, excellent communication and interpersonal abilities, ability to work effectively in a fast-paced environment and manage multiple priorities, proficiency in scheduling tools, online platforms, and MS Office Suite, creative mindset with a strategic approach to problem-solving.
Benefits
  • Hybrid Working Arrangements: Enjoy a balance of remote and in-office work.
  • Competitive Group Health Benefits: Comprehensive coverage for you and your eligible dependents.
  • Employee Assistant Program: Access to confidential support and resources.
  • Group Retirement Savings Plan: Contribute to your future with company matching contributions.
  • Paid Time Off: Enjoy sick days, personal days, and vacation time.
  • Employee Referral Program: Earn rewards for referring qualified candidates.
  • Continuing Education Program: Pursue professional development opportunities.
  • Service Awards: Recognize and reward your years of service.