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IT Support Specialist

3 months ago


Red Deer, Alberta, Canada Uniway computer Full time
Position Overview

As an IT Support Specialist at Uniway Computer, you will play a crucial role in ensuring the seamless operation of our electronic systems and devices. Your expertise will help maintain high standards of service and customer satisfaction.

Qualifications
  • Education: Completion of a college or CEGEP program, or a non-university diploma lasting 1 to 2 years.
  • Experience: A minimum of 7 months to less than 1 year in a relevant field.
Key Responsibilities
  • Conduct thorough inspections of products to identify repair needs.
  • Perform repairs on electronic devices and systems.
  • Test and evaluate electronic equipment and assemblies for functionality.
  • Replace or repair defective components using specialized tools.
  • Diagnose faults in circuits, components, and equipment.
  • Test and calibrate repaired products to ensure optimal performance.
  • Adjust, align, and repair electronic systems and assemblies as necessary.
  • Prepare detailed cost estimates for repairs.
  • Deliver exceptional customer service to clients.
  • Assist users experiencing technical difficulties with their computers.
Technical Skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook).
  • Knowledgeable in network configurations and wireless technologies.
  • Familiarity with wireless routers and related equipment.
Work Environment
  • Attention to detail is essential.
  • Ability to bend, crouch, and kneel as required.
  • Capable of working under tight deadlines and pressure.
Personal Attributes
  • Strong client focus and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Highly organized and reliable.
  • Flexible and a true team player.
  • Demonstrates strong ethical values and accuracy in work.
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week