Manager of Hospitality Services for Library Operations

4 weeks ago


Ottawa, Ontario, Canada City of Ottawa Full time

Position Overview

The City of Ottawa is committed to providing innovative and accessible library services that cater to the diverse needs of our community. The role of the Manager of Hospitality Services involves overseeing the planning, management, and evaluation of food, retail, and event services within the library environment.

Key Responsibilities

  • Lead the design and operational management of the retail space, ensuring a welcoming atmosphere for patrons.
  • Foster and maintain positive relationships with both internal and external stakeholders, representing the interests of the library.
  • Collaborate with relevant organizations to ensure alignment in service delivery.
  • Manage human and financial resources effectively, including oversight of contracted services.

Qualifications

  • A degree in hospitality and tourism management, business administration, or a related field.
  • A minimum of five years of relevant experience in retail and food service operations, with at least two years in a managerial capacity.

Knowledge and Skills

  • Understanding of the organizational structure and governance of the City of Ottawa's library services.
  • Familiarity with applicable legislation, regulations, and industry best practices.
  • Proficiency in business administration principles and MS Office 365 Suite.
  • Knowledge of health and safety regulations and the ability to implement necessary measures.

Core Competencies

The ideal candidate will embody the core values of the City of Ottawa, demonstrating leadership and a commitment to fostering an inclusive and supportive work environment.

Language Proficiency

  • Fluency in both French and English is required for effective communication.

The City of Ottawa values diversity and inclusion in its workforce and encourages applications from individuals of all backgrounds.



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