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Branch Manager II

2 months ago

Magog, Quebec, Canada CareerBeacon Full time
About the Role

CareerBeacon is seeking an experienced Branch Manager II to lead our team in delivering exceptional customer experiences and driving business growth. As a key member of our leadership team, you will be responsible for managing a medium to large-sized branch, overseeing a team of service and advice colleagues, and promoting a positive customer and colleague experience.

Key Responsibilities
  • Customer Experience
    • Manage the service and advice team to promote a positive customer experience.
    • Lead, coach, and develop a team of service and advice colleagues on services, product, and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.
    • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary.
    • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Business Growth
    • Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the branch in the execution of advice plan/objectives.
    • Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance.
    • Ensure overall colleague scheduling is optimal to meet customer demands.
  • Leadership and Development
    • Responsible for management of the overall team providing both leadership and guidance.
    • Set targets and objectives for the team, and holds the team accountable to deliver results and objectives.
    • Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value they deliver to customers.
  • Operational Excellence
    • Manage a medium to large-sized branch/team (based on TD Bank branch levelling criteria).
    • Oversees and lead a medium and/or highly complex and diverse branch while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
Requirements
  • Undergraduate degree and/or
  • 5+ years of relevant experience.
  • Branch Compliance Officer (BCO) course.
  • IFIC or CSC.
About CareerBeacon

CareerBeacon is a leading global financial institution dedicated to delivering legendary customer experiences. We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.

We offer a Total Rewards package that reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Our Total Rewards package includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.