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Library Coordinator

2 months ago

Toronto, Ontario, Canada York University Full time
Job Title: Reference, Circulation and Programs Coordinator

Job Summary:

The Reference, Circulation and Programs Coordinator plays a vital role in supporting the day-to-day operations of the Circulation and Reference Services area at Markham Library. This position is responsible for coordinating the activities of the Markham Library's circulation and reference services, ensuring excellent customer service to library users at the Markham Circulation and Reference Service Desk and through YUL virtual services.

Key Responsibilities:

  • Coordinate the activities of the Markham Library's circulation and reference services
  • Provide and coordinate excellent customer service to library users
  • Liaise with other Markham Library staff and CCSD coordinators, supervisors, and managers
  • Collaborate with the Experiential Education Librarian to assist in the coordination of the experiential education program for students in the Markham Library
  • Act as a back-up for other Markham library coordinators, as required

Requirements:

  • Two years' experience in providing related front-line public service in a high-volume area
  • Some library public service and/or academic research experience preferred
  • Experience in providing customer service based on User Experience (UX) principles
  • One year staff coordination experience in a customer service environment

Skills:

  • Ability to maintain accurate records and work with data to compile reports
  • Ability to answer general, and arts, film, and/or communications-related enquiries clearly and concisely
  • Knowledge of User Experience (UX) and Experiential Education principles
  • Ability to troubleshoot and demonstrate the basic use of non-specialized digital equipment
  • Effective interpersonal skills and ability to develop and maintain effective working relationships across relevant areas of the university
  • Effective oral and written communication skills, including good presentation skills
  • Effective organizational skills, including setting priorities, multi-tasking, and working under pressure of high volume
  • Effective problem-solving skills and good judgement

Technical Requirements:

  • Intermediate level MS Office Word, Excel, and PowerPoint for preparing various documents, spreadsheets, and presentations
  • Knowledge and experience in using Web applications to create and maintain web pages

Language: English