Head of Ticket Sales Operations

4 weeks ago

Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time
Position: Director, Ticket Sales & Service

Department: Canucks Sports & Entertainment

Reports to: Chief Operating Officer

Overview:
The Director of Ticket Sales & Service collaborates closely with the COO to formulate and execute strategic initiatives and operational plans for Membership, Flex, Partial and Group Sales, Membership Services, and single game ticket sales.

KEY RESPONSIBILITIES:

(Additional Duties May Be Assigned As Necessary)

Ticket Sales Management:
  1. Guide, mentor, and inspire the ticket sales team to achieve departmental objectives and individual growth plans.
  2. Implement the sales strategy for full season, partial season, group tickets, and single game sales.
  3. Partner with key stakeholders to design and deploy technological solutions (e.g., CRM systems).
  4. Collaborate with executives on initiatives that support the organization's strategic goals.
  5. Work alongside other sales professionals to enhance sales targets and retention strategies.
  6. Contribute to the overall member service and renewal strategies of the department.
  7. Actively participate as a dedicated member of the ticketing team, aiding in the strategic planning process.
Membership Services Leadership:
  1. Lead, coach, and develop the membership team to meet departmental objectives and individual development goals.
  2. Oversee a select number of Membership accounts as necessary.
  3. Support the Team Lead in delivering the membership program effectively.
  4. Execute the onboarding plan for new members in collaboration with the Membership Sales team.
  5. Coordinate with membership team members on planning and executing member events and value-added service initiatives.
  6. Engage with the Business Intelligence team to establish CRM tracking, data collection, and analytics to enhance member retention and program development.
  7. Research industry best practices and provide insights to the COO.
  8. Serve as the primary point of contact for resolving member concerns raised by the Membership team.
  9. Act as a liaison among various departments to ensure operational and service excellence on event days.

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