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Director of Ticket Sales and Service

2 months ago

Abbotsford, British Columbia, Canada Canucks Full time
Job Summary

The Director of Ticket Sales and Service will work closely with the Chief Operating Officer to develop and implement strategic plans for the department, including membership, flex, partial, and group sales, as well as single-game ticket sales.

Key ResponsibilitiesTicket Sales
  1. Lead and mentor the ticket sales staff to achieve departmental goals and individual development plans.
  2. Execute the product sales plan, including full-season, partial-season, group tickets, and single-game ticket sales.
  3. Collaborate with stakeholders to develop and implement technology tools, such as CRM systems.
  4. Work with Abbotsford executives to align initiatives with the organization's strategic objectives.
  5. Support sales goals and retention plans with other sales personnel.
  6. Serve as a committed member of the ticketing team, contributing to strategic planning.
Membership Services
  1. Coach, lead, and mentor the membership team to achieve departmental goals and individual development plans.
  2. Manage select membership accounts, as required.
  3. Work closely with the Team Lead of the membership team to deliver the membership program.
  4. Execute the new member onboarding plan with the Membership Sales team.
  5. Collaborate with the Business Intelligence team to build CRM tracking, data collection, and analytics for member retention, communications, and program development.
  6. Actively seek industry best practices and provide recommendations to the COO.
  7. Act as primary problem solver for member concerns brought forward by the Membership team.
  8. Serve as liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements.