Director of Ticket Sales and Service

1 week ago

Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time
Job Title: Director, Ticket Sales and Service

Job Summary:

The Director, Ticket Sales and Service will work closely with the Chief Operating Officer to develop and implement strategic plans for the department, including membership, flex, partial, and group sales, as well as single-game sales. This role will also be responsible for leading and mentoring the ticket sales staff to achieve departmental goals and individual development plans.

Key Responsibilities:
  • Ticket Sales:
    • Coach, lead, and mentor the ticket sales staff to achieve departmental goals and individual development plans.
    • Execute the product sales plan, including full season, partial season, group tickets, and single-game ticket sales.
    • Collaborate with relevant stakeholders to develop and implement technology tools, such as CRM.
    • Work closely with Abbotsford executives on initiatives that align with the strategic objectives of the organization.
    • Support overall department member service and renewal strategies.
    • Serve as a committed and responsible member of the ticketing team, contributing to the strategic planning process.
  • Membership Services:
    • Coach, lead, and mentor the membership team to achieve departmental goals and individual development plans.
    • Manage a select number of membership accounts, as required.
    • Work closely with and support the Team Lead of the membership team on overall delivery of the membership program.
    • Responsible for executing the new member onboarding plan in conjunction with the Membership Sales team.
    • Work closely with other members of the membership team on the planning and execution of member events and value-added service programs.
    • Work with the Business Intelligence team to build CRM tracking, data collection, and analytics that will assist in improving member retention, communications, and program development.
    • Actively seek industry best practices and provide recommendations to the COO.
    • Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team.
    • Act as liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements.

  • Director of Ticket Sales and Service

    1 week ago

    Abbotsford, British Columbia, Canada Canucks Full time

    Job SummaryThe Director of Ticket Sales and Service will work closely with the Chief Operating Officer to develop and implement strategic plans for the department, including membership, flex, partial, and group sales, as well as single-game ticket sales.Key ResponsibilitiesTicket SalesLead and mentor the ticket sales staff to achieve departmental goals and...

  • Director of Ticket Sales and Service

    1 week ago

    Abbotsford, British Columbia, Canada Canucks Full time

    Job SummaryThe Director of Ticket Sales and Service will work closely with the Chief Operating Officer to develop and implement strategic plans for the department, including membership, flex, partial, and group sales, as well as single-game ticket sales.Key ResponsibilitiesTicket SalesLead and mentor the ticket sales staff to achieve departmental goals and...

  • Director, Ticket Sales and Service

    6 days ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryThe Director, Ticket Sales and Service is a key member of the Abbotsford Canucks and Abbotsford Centre team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales.Key ResponsibilitiesLead and mentor the ticket sales staff to achieve departmental goals and...

  • Director, Ticket Sales and Service

    7 days ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryThe Director, Ticket Sales and Service is a key member of the Abbotsford Canucks and Abbotsford Centre team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales.Key ResponsibilitiesLead and mentor the ticket sales staff to achieve departmental goals and...

  • Ticket Sales Director

    3 days ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryThe Director of Ticket Sales & Service is a key member of the Abbotsford Canucks & Abbotsford Centre team, responsible for developing and implementing strategic plans for ticket sales, membership services, and single-game sales.Key ResponsibilitiesLead and mentor ticket sales staff to achieve departmental goals and individual development...

  • Ticket Sales Director

    3 days ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryThe Director of Ticket Sales & Service is a key member of the Abbotsford Canucks & Abbotsford Centre team, responsible for developing and implementing strategic plans for ticket sales, membership services, and single-game sales.Key ResponsibilitiesLead and mentor ticket sales staff to achieve departmental goals and individual development...

  • Head of Ticket Sales and Services

    1 week ago

    Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time

    Position: Director, Ticket Sales & ServiceDepartment: Canucks Sports & EntertainmentReports to: Chief Operating OfficerOverview:The Director of Ticket Sales & Service collaborates closely with the COO to formulate and execute strategic initiatives and operational plans for Membership, Flex, Partial and Group Sales, Membership Services, and single game ticket...

  • Head of Ticket Sales and Services

    1 week ago

    Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time

    Position: Director, Ticket Sales & ServiceDepartment: Canucks Sports & EntertainmentReports to: Chief Operating OfficerOverview:The Director of Ticket Sales & Service collaborates closely with the COO to formulate and execute strategic departmental plans alongside tactical and operational initiatives for Membership, Flex, Partial and Group Sales, Membership...

  • Head of Ticket Sales and Services

    4 weeks ago

    Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time

    Position: Director, Ticket Sales & ServiceDepartment: Canucks Sports & EntertainmentReports to: Chief Operating OfficerOverview:The Director of Ticket Sales & Service collaborates closely with the COO to formulate and execute strategic initiatives and operational plans for Membership, Flex, Partial and Group Sales, Membership Services, and single game ticket...

  • Head of Ticket Sales and Services

    4 weeks ago

    Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time

    Position: Director, Ticket Sales & ServiceDepartment: Canucks Sports & EntertainmentReports to: Chief Operating OfficerOverview:The Director of Ticket Sales & Service collaborates closely with the COO to formulate and execute strategic departmental plans alongside tactical and operational initiatives for Membership, Flex, Partial and Group Sales, Membership...

  • Ticket Sales Leader

    3 weeks ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Position: Director, Ticket Sales & Service Department: Abbotsford Canucks & Abbotsford Centre Reports to: Chief Operating Officer, Abbotsford Centre About the Role The Director, Ticket Sales & Service plays a vital role in driving revenue and fan engagement for the Abbotsford Canucks. Working closely with the COO, you'll develop and execute strategic plans...

  • Ticket Sales and Service Manager

    1 week ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryThe Director of Ticket Sales and Service is a key member of the Vancouver Canucks and Abbotsford Centre team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales.Key ResponsibilitiesCoach, lead, and mentor the ticket sales staff to achieve departmental goals and...

  • Ticket Sales and Service Manager

    2 weeks ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryThe Director of Ticket Sales and Service is a key member of the Vancouver Canucks and Abbotsford Centre team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales.Key ResponsibilitiesCoach, lead, and mentor the ticket sales staff to achieve departmental goals and...

  • Head of Ticket Sales Operations

    1 week ago

    Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time

    Position: Director, Ticket Sales & ServiceDepartment: Canucks Sports & EntertainmentReports to: Chief Operating OfficerOverview:The Director of Ticket Sales & Service collaborates closely with the COO to formulate and execute strategic initiatives and operational plans for Membership, Flex, Partial and Group Sales, Membership Services, and single game ticket...

  • Head of Ticket Sales Operations

    4 weeks ago

    Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time

    Position: Director, Ticket Sales & ServiceDepartment: Canucks Sports & EntertainmentReports to: Chief Operating OfficerOverview:The Director of Ticket Sales & Service collaborates closely with the COO to formulate and execute strategic initiatives and operational plans for Membership, Flex, Partial and Group Sales, Membership Services, and single game ticket...

  • Account Executive, Ticket Sales

    2 months ago

    Abbotsford, British Columbia, Canada Canucks Full time

    Position: Account Executive, Ticket Sales Department: Abbotsford Canucks Reports to: Director, Ticket Sales & Service POSITION SUMMARY: Committed to excellence, the Account Executive, Ticket Sales is responsible for meeting and exceeding ongoing ticket sales revenue targets for Abbotsford Canucks. ESSENTIAL DUTIES AND RESPONSIBILITIES:(Other duties may be...

  • Head of Ticket Sales and Customer Engagement

    4 weeks ago

    Abbotsford, British Columbia, Canada Abbotsford Arena-AHL ArenaOpsFT Full time

    Position: Head of Ticket Sales and Customer Engagement Department: Abbotsford Canucks & Abbotsford Centre Reports to: Chief Operating Officer, Abbotsford Centre OVERVIEW The Head of Ticket Sales and Customer Engagement collaborates closely with the COO to design and execute strategic initiatives and operational plans for Membership, Flex, Partial and...

  • Box Office Director

    1 week ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryThe Director of Ticket Sales and Service is a key member of the Vancouver Canucks and Abbotsford Centre team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales.Key ResponsibilitiesCoach, lead, and mentor the ticket sales staff to achieve departmental goals and...

  • Box Office Director

    2 weeks ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryThe Director of Ticket Sales and Service is a key member of the Vancouver Canucks and Abbotsford Centre team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales.Key ResponsibilitiesCoach, lead, and mentor the ticket sales staff to achieve departmental goals and...

  • Membership Services Manager

    3 days ago

    Abbotsford, British Columbia, Canada Vancouver Full time

    Job SummaryWe are seeking a highly skilled and experienced Membership Services Manager to join our team at Canucks Sports & Entertainment. As a key member of our leadership team, you will be responsible for providing overall management to our Membership Services team and ensuring superior customer service is provided to our members.Key...