Technical Account Manager

5 days ago

Old Toronto, Ontario, Canada Yardi Systems Full time
Technical Account Manager

We are seeking a highly motivated and enthusiastic individual to join our Yardi Breeze team as a Technical Account Manager. As a vital member of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze.

Key Responsibilities:

  • Deliver exceptional customer support via live chat, phone, and email for both new and existing Breeze clients, ensuring their satisfaction and success.
  • Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
  • Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
  • Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
  • Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
  • Collaborate closely with Breeze team members across the United States, contributing to our collective success.

Requirements:

  • Bachelor's degree in Business or a related field.
  • High proficiency in troubleshooting and providing support through live chat, phone, and email.
  • Outstanding customer service skills and a strong willingness to exceed expectations.
  • Excellent attention to detail and the ability to adhere to established processes.
  • Flexibility and the ability to effectively manage changing priorities.

Preferred Qualifications:

  • Previous technical support and application troubleshooting experience.
  • Knowledge of accounting principles.

Compensation: $68,480 - $72,000 CAD

Yardi is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

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