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Guest Service Supervisor

2 months ago

Saskatoon, Saskatchewan, Canada NPCSandman Hotel Group Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at NPC/Sandman Hotel Group. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.

Job Summary:
  • Supervise and coordinate the activities of front desk staff to ensure seamless guest check-in and check-out processes.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Develop and implement policies and procedures to maintain high standards of customer service.
  • Conduct training sessions to enhance staff knowledge and skills.
  • Organize and maintain inventory of hotel supplies and amenities.
Responsibilities:
  • Supervise a team of 5-10 staff members to ensure efficient and effective service delivery.
  • Develop and implement policies and procedures to maintain high standards of customer service.
  • Conduct training sessions to enhance staff knowledge and skills.
  • Organize and maintain inventory of hotel supplies and amenities.
  • Address customer complaints and concerns in a professional and courteous manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and organizational skills.
What We Offer:
  • Dental plan.
  • Health care plan.
  • Vision care benefits.
Support for Newcomers and Refugees:
  • We participate in a government or community program that supports newcomers and refugees.
  • We offer language training and skills training to support social and labour market integration.
Support for Youth:
  • We participate in a government or community program that supports youth employment.
  • We offer on-the-job training tailored to youth.
Support for Indigenous People:
  • We participate in a government or community program that supports Indigenous people.
  • We offer mentorship and coaching opportunities for Indigenous workers.