Guest Service Supervisor

2 weeks ago

Saskatoon, Saskatchewan, Canada NPCSandman Hotel Group Full time
Job Title:

Guest Service Supervisor - Team Lead

Job Summary:

We are seeking a skilled Guest Service Supervisor to lead our team of front desk staff at the NPC/Sandman Hotel Group. The successful candidate will be responsible for supervising staff, addressing customer complaints, and ensuring excellent guest experience.

Key Responsibilities:
  1. Supervise and train front desk staff to provide exceptional customer service.
  2. Address customer complaints and concerns in a professional and courteous manner.
  3. Establish work schedules and ensure coverage during peak periods.
  4. Develop and implement policies and procedures for daily operations.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of experience in a supervisory role, preferably in hospitality.
  • Excellent communication and interpersonal skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement within the NPC/Sandman Hotel Group.
  • A dynamic and supportive work environment.

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