Guest Service Supervisor

4 weeks ago


Saskatoon, Saskatchewan, Canada NPCSandman Hotel Group Full time

Job Title: Guest Service Supervisor

Job Summary: We are seeking a highly skilled Guest Service Supervisor to join our team at NPC/Sandman Hotel Group. As a Guest Service Supervisor, you will be responsible for providing exceptional customer service, supervising staff, and ensuring the smooth operation of our hotel.

Key Responsibilities:

  • Assist clients/guests with special needs
  • Address customers' complaints or concerns
  • Supervise staff
  • Perform front desk duties
  • Establish work schedules
  • Enforce policies and procedures
  • Develop and implement policies and procedures for daily operations
  • Conduct training sessions
  • Organize and maintain inventory

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience
  • Or equivalent experience

Work Environment:

Our hotel is a fast-paced environment where attention to detail is crucial. You will be required to stand for extended periods and work in a team-oriented setting.

What We Offer:

  • Dental plan
  • Health care plan
  • Vision care benefits

Support for Newcomers and Refugees:

We participate in a government or community program that supports the social and labour market integration of newcomers and refugees.

Support for Youths:

We offer on-the-job training tailored to youth and provide awareness training to employees to create a welcoming work environment.

Support for Indigenous People:

We participate in a government or community program that supports Indigenous people and offer mentorship, coaching, and/or networking opportunities.



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