Customer Support Specialist

4 weeks ago

Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time

Company Overview:

At Lone Wolf Real Estate Technologies Inc, we are dedicated to creating innovative solutions that significantly impact our clients' success in the real estate sector. Our commitment to excellence has positioned us as the leading provider of comprehensive real estate software, empowering our clients to focus on their objectives through our all-encompassing enterprise solutions.

Position Summary:

As a Technical Assistance Advisor, you will deliver Tier-2 technical support and troubleshooting assistance to our users through various communication channels, including telephone, email, and web-based platforms. Your role will involve guiding customers on product features, addressing inquiries, and facilitating conflict resolution or escalation as necessary. The ideal candidate will demonstrate personalized skills and provide proactive, preventative, and reactive enterprise-level support.

Key Responsibilities:

  • Assist clients through email, chat, and phone on our proprietary software solutions.
  • Document all support interactions and client challenges in our ticketing system.
  • Utilize your interpersonal skills and product expertise to diagnose, test, and resolve client software issues.
  • Respond to client inquiries efficiently, showcasing exceptional email and telephone etiquette.
  • Identify opportunities for enhancing product and client experiences based on received feedback.

Qualifications:

  • 2-3 years of experience in Customer Support is preferred.
  • Familiarity with Salesforce, Zendesk, Intercom, or similar ticketing systems is advantageous.

Knowledge, Skills, and Abilities:

  • Attention to Detail: Strong organizational, time management, observational, and analytical skills.
  • Critical Thinking: Ability to process and organize information to identify problems and develop effective solutions.
  • Excellent Communication Skills: Proficient in both written and verbal communication, essential for successful interaction with customers and cross-functional teams.
  • Customer Orientation: Ability to build relationships and adapt to various scenarios with empathy.
  • Client Retention: Skills in analyzing client behavior and addressing concerns to foster positive relationships.
  • Assist clients with technical issues related to our software and escalate matters to management as needed.
  • Meet quality assurance standards and other key performance metrics.

Bonus Skills:

  • Familiarity with Salesforce CRM.
  • Experience in chat support.
  • Knowledge of JIRA ticketing systems.
  • Understanding of Real Estate Multiple Listing Services.
  • Proficiency in Microsoft Office Suite or related software.

  • Customer Support Specialist

    4 weeks ago

    Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time

    At Lone Wolf Real Estate Technologies Inc, we are committed to developing solutions that significantly impact our clients' success and the real estate sector. Our leading software empowers clients to concentrate on their objectives by offering a comprehensive enterprise solution. In the dynamic landscape of real estate technology, our achievements stem...

  • Administrative Support Specialist

    7 days ago

    Cambridge, Ontario, Canada Pro Books Solutions INC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Pro Books Solutions INC. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including...

  • Customer Support Specialist

    4 weeks ago

    Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time

    At Lone Wolf Real Estate Technologies Inc, we are committed to creating impactful solutions that enhance our clients' experiences in the real estate sector. Our leading software is designed to empower clients to focus on their objectives by offering a comprehensive enterprise solution. In the dynamic landscape of real estate technology, our achievements stem...

  • Administrative Support Specialist

    5 days ago

    Cambridge, Ontario, Canada Waterloo Region District School Board Full time

    Job DescriptionJob Title: Administrative Support SpecialistJob Summary:The Waterloo Region District School Board is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide administrative support to the school administration, including maintaining records,...

  • Administrative Support Specialist

    6 days ago

    Cambridge, Ontario, Canada Waterloo Region District School Board Full time

    Job DescriptionJob Title: Administrative Support SpecialistJob Summary:The Waterloo Region District School Board is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide administrative support to the school administration, including maintaining records,...

  • Administrative Support Specialist

    7 days ago

    Cambridge, Ontario, Canada Swift Line Logistics Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Swift Line Logistics. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office and supporting our logistics team.Key ResponsibilitiesScheduling and CoordinationCoordinate...

  • Customer Support Specialist

    2 days ago

    Cambridge, Ontario, Canada Spire Full time

    About the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Spire. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the North American region.Key Responsibilities:Onboard new customers and provide them with the necessary support to get started with our...

  • Customer Support Specialist

    21 hours ago

    Cambridge, Ontario, Canada Spire Full time

    About the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Spire. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the North American region.Key Responsibilities:Onboard new customers and provide them with the necessary support to get started with our...

  • Customer Support Specialist

    5 days ago

    Cambridge, Ontario, Canada Spire Full time

    About the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Spire. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the North American region.Key Responsibilities:Onboard new customers and provide them with the necessary support to get started with our...

  • Customer Support Specialist

    6 days ago

    Cambridge, Ontario, Canada Spire Full time

    About the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Spire. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the North American region.Key Responsibilities:Onboard new customers and provide them with the necessary support to get started with our...

  • Technical Support Specialist

    24 hours ago

    Cambridge, Ontario, Canada BLUE AERO JOB SERVICES INC. Full time

    Job SummaryBLUE AERO JOB SERVICES INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees.Key ResponsibilitiesTechnical Support: Respond to technical issues and provide solutions to clients and...

  • Technical Support Specialist

    2 days ago

    Cambridge, Ontario, Canada BLUE AERO JOB SERVICES INC. Full time

    Job SummaryBLUE AERO JOB SERVICES INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees.Key ResponsibilitiesTechnical Support: Respond to technical issues and provide solutions to clients and...

  • Technical Support Specialist

    5 days ago

    Cambridge, Ontario, Canada beBee Professionals Full time

    Job Summary:BeBee Professionals is seeking a highly skilled Technical Support Specialist to join our team in a technical support role. The successful candidate will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and providing guidance with product installation and configuration.Key...

  • Technical Support Specialist

    7 days ago

    Cambridge, Ontario, Canada beBee Professionals Full time

    Job Summary:BeBee Professionals is seeking a highly skilled Technical Support Specialist to join our team in a technical support role. The successful candidate will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and providing guidance with product installation and configuration.Key...

  • Desktop Support Specialist

    5 days ago

    Cambridge, Ontario, Canada Westport Fuel Systems Inc Full time

    Job SummaryWestport Fuel Systems Inc is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to employees across North America.Key ResponsibilitiesProvide timely and professional technical support to employees via phone, email, and in-personField...

  • Desktop Support Specialist

    6 days ago

    Cambridge, Ontario, Canada Westport Fuel Systems Inc Full time

    Job SummaryWestport Fuel Systems Inc is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to employees across North America.Key ResponsibilitiesProvide timely and professional technical support to employees via phone, email, and in-personField...

  • Desktop Support Specialist

    6 days ago

    Cambridge, Ontario, Canada Westport Fuel Systems Inc Full time

    Job Description**Job Title:** Desktop Support Specialist**Job Summary:** We are seeking a highly skilled Desktop Support Specialist to join our team at Westport Fuel Systems Inc. The successful candidate will be responsible for providing technical support and assistance to employees across North America.**Key Responsibilities:**Provide timely and...

  • Desktop Support Specialist

    5 days ago

    Cambridge, Ontario, Canada Westport Fuel Systems Inc Full time

    Job Description**Job Title:** Desktop Support Specialist**Job Summary:** We are seeking a highly skilled Desktop Support Specialist to join our team at Westport Fuel Systems Inc. The successful candidate will be responsible for providing technical support and assistance to employees across North America.**Key Responsibilities:**Provide timely and...

  • Automation Support Specialist

    6 days ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job DescriptionJob Title: Automation Support SpecialistJob Summary:We are seeking a highly skilled Automation Support Specialist to join our team at ATS Automation. As a key member of our Global Services team, you will be responsible for providing technical support to our customers worldwide.Key Responsibilities:Remotely troubleshoot and resolve controls...

  • Automation Support Specialist

    5 days ago

    Cambridge, Ontario, Canada ATS Automation Full time

    Job DescriptionJob Title: Automation Support SpecialistJob Summary:We are seeking a highly skilled Automation Support Specialist to join our team at ATS Automation. As a key member of our Global Services team, you will be responsible for providing technical support to our customers worldwide.Key Responsibilities:Remotely troubleshoot and resolve controls...