Operational Standards Manager

1 week ago


Longueuil, Quebec, Canada Tim Hortons Full time
About Us

At Tim Hortons, we're committed to delivering exceptional customer experiences and driving business growth. Our dynamic leadership team is passionate about fostering a positive work environment that encourages collaboration, learning, and innovation.

Job Summary

We're seeking a highly motivated and experienced Operational Standards Manager to join our team. As a key member of our restaurant operations team, you'll be responsible for ensuring that our restaurants meet the highest standards of quality, safety, and customer satisfaction.

Key Responsibilities
  • Lead the implementation of operational standards and procedures to ensure consistency across all restaurants.
  • Conduct regular audits and inspections to identify areas for improvement and develop corrective action plans.
  • Collaborate with restaurant managers and staff to provide coaching and training on operational standards and procedures.
  • Develop and maintain relationships with key stakeholders, including franchisees, suppliers, and regulatory agencies.
  • Stay up-to-date with industry trends and best practices to ensure that our operations remain competitive and compliant.
Requirements
  • 3+ years of experience in restaurant operations or a related field.
  • Strong leadership and communication skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; degree in hospitality, food science, or a related field preferred.
  • Valid driver's license and a safe driving record.
  • Ability to lift 32 lbs and perform other physical demands of the job.
What We Offer
  • Competitive salary ($42,000 - $46,000 per year).
  • Performance-based bonus up to 10% of annual salary.
  • Opportunities for advancement.
  • Comprehensive health insurance.
  • Cell phone allowance.
  • Free meals.
  • Travel allowance.
  • Ongoing training and development opportunities.


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