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Client Support Specialist
3 months ago
Are you prepared to elevate your career and contribute to a vibrant team at Rogers Sports & Media? We embrace creativity, innovation, and teamwork in all our endeavors, and we seek individuals who resonate with this philosophy. With a monthly audience of 30 million Canadians, you have the opportunity to influence the future of sports, news, e-commerce, and entertainment. At Rogers, we prioritize diversity and inclusivity, believing that every voice is significant. Become part of a team that is transforming the media landscape.
We are in search of enthusiastic Customer Care Associates to enhance our Customer Contact Centre and are keen to advance their careers with Canada’s sole live broadcast retailer – Today's Shopping Choice (TSC). TSC, a division of Rogers Sports and Media, is a premier interactive, multi-channel retailer, providing a wide range of exclusive products and renowned brand names to its clientele.
As Canada’s exclusive live broadcast retailer, TSC merges entertainment, inspiration, personalities, and industry experts to deliver a distinctive shopping experience. Customers can discover exceptional selections in Health & Beauty, Jewellery, Home/Lifestyle, Fashion/Accessories, and Electronics through our e-commerce platform and Customer Contact Centre.
We are currently looking to fill Part-Time positions. This role ensures an outstanding customer experience by addressing and resolving inquiries related to purchases.
You are:
- Empathetic: You can demonstrate understanding and connect with customers.
- Outgoing: You are friendly and approachable.
- Patient: You can assist customers tactfully and effectively, regardless of the situation.
- Passionate: You are dedicated to delivering the best customer experience.
- Customer Champion: You are committed to providing exceptional customer service and sales solutions.
Your responsibilities include:
- Promoting and recommending the latest TSC products to customers.
- Handling inbound calls and ensuring the best experience for our customers.
- Taking ownership of customer issues from start to finish.
- Collaborating with a supportive and dynamic leadership team that fosters your growth and development.
Requirements:
- Availability to work a flexible schedule, including days, evenings, weekends, and select statutory holidays to meet customer needs.
- Excellent communication and listening skills.
- A willingness to accept feedback and coaching.
- The ability to remain calm and courteous under pressure.
- Proficiency in navigating multiple software applications.
To ensure your success, all new hires must complete a mandatory six-week full-time training program at the start of their employment.
To safeguard our people, brand, and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must pass a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role.
At Rogers, we believe that a strong business is built on a diverse workforce where equity and inclusion are fundamental to making everyone feel valued. We achieve this by embracing our diversity, celebrating our varied perspectives, and striving to create environments that empower our employees to bring their authentic selves to work. Every applicant will be considered. We recognize the importance of fostering a workplace where each team member has the resources to reach their full potential by eliminating barriers to equal participation. We work with candidates experiencing disabilities throughout the recruitment process to ensure they have what they need to perform at their best.
For any inquiries, please refer to our Recruitment Process FAQ.
Posting Notes: Rogers Sports & Media
