Everyday Banking Advisor

2 weeks ago


Mississauga, Ontario, Canada TEKsystems Full time

Everyday Banking Advisor - Client Support Specialist

We are seeking an experienced Everyday Banking Advisor to join our team in Mississauga, ON. As an Everyday Banking Advisor, you will be responsible for providing exceptional client service and support to our clients through inbound calls, emails, and other communication channels.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to clients, including account openings, transfers, and other banking services
  • Work collaboratively with internal teams to resolve complex client issues
  • Meet or exceed performance metrics, including call handling time, first call resolution, and client satisfaction

Requirements:

  • Fluency in English and Mandarin or English and Cantonese (reading and verbal)
  • 6 months+ of previous call centre or phone-based customer service experience
  • Personal flexibility to work shift work, including weekends
  • Ability to work on a hybrid schedule (1 day in office per week)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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