Healthcare Support Specialist

1 month ago

Mississauga, Ontario, Canada Home and Community Care Support Services Full time

About the Role

We are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.

Key Responsibilities

  • Provide administrative support services to Care Coordinators, including processing new referrals and orders for services, supplies, and equipment.
  • Process and assist in managing confidential patient records, ensuring accuracy and attention to detail.
  • Enter, update, and maintain a high volume of patient data in our electronic database, utilizing your keyboarding and data-entry skills.
  • Answer a high volume of telephone inquiries from patients, families, and service providers, providing exceptional customer service and referring callers as necessary.
  • Provide back-up support to other positions, as required, demonstrating your ability to work collaboratively and adapt to changing priorities.

Requirements

  • A Grade 12 diploma (minimum) and 2+ years of related office experience.
  • Accurate keyboarding/data-entry skills and proficiency with database software, MS Word, and Excel in a Windows environment.
  • Excellent organizational skills, with the ability to work with minimal supervision and meet performance and service goals.
  • Exceptional interpersonal skills, with the ability to work as part of a team and interact tactfully and sensitively with patients from diverse backgrounds.
  • Excellent oral and written communication skills, including strong listening skills.
  • We have a mandatory COVID-19 vaccination policy, requiring all employees to submit proof of vaccination status prior to start date.

Preferred Qualifications

  • A college diploma in the health or social services field, or business/office administration.
  • Familiarity with medical terminology and office administrative procedures/concepts.
  • Knowledge of services provided by Home and Community Care Support Services.
  • Ability to speak French or another second language.

What We Offer

We know wellness is supported with work-life balance. In an inclusive culture committed to supporting your passion for continuous learning, growth, and innovation, we offer:

  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.

About Us

We are Home and Community Care Support Services, dedicated to serving every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centered care.

Equity, Inclusion, Diversity, and Anti-Racism Commitment

We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

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