IT Support Specialist
4 weeks ago
Universal Business Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems.
Key Responsibilities:
- Provide technical support to clients via phone, email, or remote access
- Troubleshoot hardware and software issues, including PC hardware, software, and peripherals
- Configure laptop devices and troubleshoot networking and wireless issues
- Assist clients with email setup and troubleshooting, including Lotus Notes
- Install and configure security software, including McAfee and CrowdStrike
- Perform basic network printer and print knowledge
Requirements:
- 2+ years of experience in IT support, hardware repair, or break/fix work
- A+ certification preferred
Hardware and Software Used:
- Laptop
- Dell Latitude 7410, 7310, 5410
- Konica Printer
- Epson 3500
Applications:
- McAfee
- CrowdStrike
- HCL
- Verse
- MaaS360
- Lotus Notes
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