Front Desk Representative

3 weeks ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Best Western Plus Gateway to the Falls.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room assignments, resolving complaints, and processing arrivals and departures.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Resolve complaints, provide general information about points of interest, and assist guests with special needs.
  • Administrative Tasks: Process group arrivals and departures, take, cancel, and change room reservations, and calculate charges.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Work Setting: Hotel laundry.
  • Physical Capabilities: Standing for extended periods.
  • Personal Suitability: Client focus, dependability, excellent oral communication, organized, and team player.
What We Offer:
  • Permanent Employment: Will train.
  • Language: English.
  • Hours of Work: 40 hours per week.


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