Front Desk Representative

1 week ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time

We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Best Western Plus Gateway to the Falls. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, as well as take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services, as well as points of interest in the area.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Assist guests with special needs and provide exceptional customer service.
  • Contact guests to deliver requested wake-up calls.
Requirements:
  • Secondary (high) school graduation certificate.
  • Ability to work in a fast-paced environment and stand for extended periods.
  • Excellent oral communication skills and a client-focused attitude.
  • Dependability, organization, and a team player mentality.

We offer a permanent position with 40 hours of work per week and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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