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Client Support Specialist

3 months ago

Fort Saint John, Canada Bureau Veritas Group Full time

Are you passionate about delivering outstanding service and fostering collaboration? If you thrive in a dynamic environment and are dedicated to enhancing client experiences, you may find a rewarding opportunity with Bureau Veritas Group.

Core Values:

• Trustworthy

• Accountable

• Ambitious yet Humble

• Open and Inclusive

If these principles resonate with you, we invite you to consider the role of:

Position: Client Support Specialist

Reports to: Client Services Supervisor

Department: Logistics Support

Location: Remote

Position Overview:

This role encompasses the receipt, preparation, and dispatch of client samples, along with various administrative responsibilities in support of the Logistics Team.

Key Responsibilities:

• Welcome clients warmly and professionally.

• Manage the intake of client samples.

• Repackage samples and coordinate their shipment to designated laboratories.

• Monitor shipment progress and address any issues that arise.

• Collaborate with external partners, including courier services, as necessary.

• Communicate daily sample shipment updates to relevant laboratories.

• Process bottle order requests and oversee their delivery.

• Identify and escalate routine and non-routine issues to the Supervisor.

• Maintain supply inventories effectively.

• Keep the workspace organized, clean, and safe.

• Ensure timely responses to client inquiries and escalate when necessary.

• Strive for overall satisfaction of the regional client base, coordinating with customer service and supervisors as needed.

• Work closely with sales teams to enhance Bureau Veritas's market presence.

• Monitor and calibrate temperature-sensitive equipment.

• Comply with Bureau Veritas's quality assurance protocols and safety regulations.

• Participate in on-call duties as required.

• Undertake additional responsibilities as assigned.

Required Skills and Qualifications:

• High School Diploma or equivalent.

• Experience in a laboratory setting is advantageous.

• Capability to lift items weighing up to 40 lbs.

• Exceptional attention to detail.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to work independently while engaging others when necessary.

• Energetic and positive attitude, thriving in a fast-paced environment that requires multitasking and adaptability.

Working Conditions:

• High productivity levels in a fast-paced environment.

• Flexible hours, including potential overtime and shift work.

• Ability to manage changing priorities and tight deadlines.

• Physical demands include lifting (up to 40 lbs) and prolonged standing.

• Handling of hazardous materials following established safety protocols.

At Bureau Veritas, we are committed to offering competitive compensation and a comprehensive benefits package for eligible full-time employees.

Benefits Include:

• Comprehensive Health, Dental, and Vision coverage.

• Paid Time Off and statutory holidays.

• Life Insurance and Accidental Death & Dismemberment coverage.

• Short-Term and Long-Term Disability coverage.

• Company-sponsored retirement savings plan.

• Employee Assistance Program (EAP).

• Opportunities for professional development through tuition reimbursement.

Join Bureau Veritas, where your well-being and career advancement are our top priorities.