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Customer Service Supervisor

3 months ago

Montreal, Quebec, Canada Première Moisson Full time

Company Overview: Première Moisson specializes in the production and distribution of artisanal bakery, pastry, and charcuterie items, emphasizing quality ingredients and traditional methods. With a workforce exceeding 1,200 individuals, we operate over 20 locations across Quebec and Ontario.

Position Summary: We are seeking a Customer Service Team Leader to enhance our customer experience.

Employment Type: Permanent - Full-time

Employee Benefits:

  • Continuous training opportunities
  • Comprehensive group insurance (including drug, dental, paramedical, salary, life, and travel) for regular full-time employees
  • Employee and Family Assistance Program for regular full-time employees
  • Retirement savings plan with company contributions
  • Sick leave and flexible vacation options
  • Discounts on purchases made in-store
  • Provision of work attire
  • Career advancement opportunities
  • Additional benefits available

Key Responsibilities:

  • Execute sales consultant responsibilities.
  • Oversee and manage personnel and activities within the section.
  • Administer section inventory and cash management.
  • Enhance team performance and sales outcomes.
  • Address customer inquiries and special circumstances.
  • Uphold Première Moisson standards consistently.
  • Maintain comprehensive knowledge of all product offerings.
  • Organize workflow across one or more store sections.
  • Facilitate store opening and closing procedures.
  • Ensure compliance with product marketing, quality, hygiene, and sanitation standards by staff in the section.
  • Supervise team operations and perform customer service tasks, including cash handling.
  • Train new staff as required.
  • Provide coverage for the assistant manager role when necessary.

Qualifications:

  • Minimum one year of experience in a similar or customer service-oriented role
  • Solid understanding of sales and customer service techniques
  • Proven ability to lead a team effectively
  • Strong communication skills
  • Fluency in spoken and written French
  • Proficiency in spoken English is an asset
  • Self-motivated, energetic, and committed to customer satisfaction and teamwork.

Are you a good fit for this role?

We look forward to receiving your application.

Note: Only candidates selected for further consideration will be contacted.