Client Support Specialist

1 week ago


Winnipeg, Manitoba, Canada Rewari Group Ltd. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rewari Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to Client Inquiries
    • Answer written and oral inquiries from clients in a prompt and professional manner
    • Provide accurate and timely information to clients regarding our services and products
  • Resolve Client Complaints
    • Listen to and address client complaints and concerns in a empathetic and professional manner
    • Work with clients to resolve issues and provide solutions to their problems
  • Perform Administrative Tasks
    • Arrange for billing and payment processing for services
    • Issue receipts and other forms as required
    • Perform general administrative duties as required
  • Maintain Accurate Records
    • Maintain accurate and up-to-date records of client interactions and transactions
    • Use data to identify trends and areas for improvement in customer service
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 7 months to less than 1 year of experience in a customer service role
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Strong problem-solving and analytical skills
    • Ability to multitask and prioritize tasks
Work Environment

We offer a dynamic and supportive work environment with opportunities for growth and development. Our team is committed to providing exceptional service to our clients, and we are looking for a like-minded individual to join our team.

What We Offer
  • Parking Available
  • Support for Newcomers and Refugees
    • We welcome and support newcomers and refugees in our community
    • We provide diversity and cross-cultural training to create a welcoming work environment
  • Support for Indigenous People
    • We provide cultural competency training and awareness training to create a welcoming work environment for Indigenous workers
Language

The primary language of work is English.

Work Hours

The work hours are 32 to 40 hours per week.



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