Client Support Specialist
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rewari Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities- Respond to Client Inquiries
- Answer written and oral inquiries from clients in a prompt and professional manner
- Provide accurate and timely information to clients regarding our services and products
- Resolve Client Complaints
- Listen to and address client complaints and concerns in a empathetic and professional manner
- Work with clients to resolve issues and provide solutions to their problems
- Perform Administrative Tasks
- Arrange for billing and payment processing for services
- Issue receipts and other forms as required
- Perform general administrative duties as required
- Maintain Accurate Records
- Maintain accurate and up-to-date records of client interactions and transactions
- Use data to identify trends and areas for improvement in customer service
- Education
- Secondary (high) school graduation certificate
- Experience
- 7 months to less than 1 year of experience in a customer service role
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks
We offer a dynamic and supportive work environment with opportunities for growth and development. Our team is committed to providing exceptional service to our clients, and we are looking for a like-minded individual to join our team.
What We Offer- Parking Available
- Support for Newcomers and Refugees
- We welcome and support newcomers and refugees in our community
- We provide diversity and cross-cultural training to create a welcoming work environment
- Support for Indigenous People
- We provide cultural competency training and awareness training to create a welcoming work environment for Indigenous workers
The primary language of work is English.
Work HoursThe work hours are 32 to 40 hours per week.
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