HVAC Branch Operations Manager
3 weeks ago
Marcone HVAC is a prominent distributor of heating, ventilation, air conditioning, and refrigeration products, with multiple locations across Ontario. We are seeking a dedicated professional to take on a pivotal role focused on customer satisfaction within a collaborative and supportive environment.
Position Type: Permanent, full-time. Benefits: Health, Dental, Life Insurance. Competitive salary package.
Key Responsibilities:
- Meet and exceed sales and profit objectives for branch operations.
- Collaborate with the Branch Manager and Sales team to devise strategies for targeted customer accounts and set sales goals.
- Drive sales and gross profits through effective recruitment, training, coaching, and supervision of branch staff.
- Enhance productivity while managing resources and expenses, including facilities, vehicles, equipment, and inventory.
- Work closely with the Branch Manager and Sales team to foster community relationships, understand market dynamics, and identify new opportunities.
- Ensure the branch consistently meets or surpasses customer service expectations.
- Partner with the Branch Manager to cultivate a growth-oriented culture focused on increasing customer engagement and order volume.
- Adhere to all safety protocols at customer sites and within the branch.
- Protect and maintain all branch assets, including facilities, vehicles, equipment, inventory, and receivables.
- Oversee efficient warehouse operations, including order management, inventory transfers, and month-end processes.
- Coordinate with distribution centers to manage vendor returns effectively.
- Execute additional tasks and special projects as directed by management.
- Ensure customer satisfaction aligns with company standards.
- Demonstrated leadership abilities, including experience in hiring, coaching, and mentoring staff.
- Proficient in computer applications and capable of assisting team members with technical inquiries.
- Ability to remain composed and respond effectively in emergency situations.
- Skilled in managing multiple tasks in a fast-paced, results-driven environment.
- Sound judgment in interactions with customers and employees.
- Proven ability to inspire and motivate a team to achieve both personal and organizational goals.
- Capability to accomplish strategic objectives with minimal supervision.
- Excellent interpersonal skills for fostering strong working relationships.
- Adept at collaborating within a team to achieve collective success.
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