Real Estate Manager, Commercial Property

1 week ago

Burnaby, British Columbia, Canada JLL Full time

Job Summary

The Property Manager will be responsible for overseeing the day-to-day operations of a large retail complex. This includes managing property administration functions, leading a team of guest services staff, and maintaining strong relationships with tenants.

Key Responsibilities

  • Oversee the Guest Services Department, including direct supervision of the Guest Services Supervisor and their team.
  • Directly oversee an Administrative Assistant and ensure the completion of sales, traffic, and occupancy reporting, as well as the collection of tenant insurance.
  • Collaborate with the Tenant Coordination team and Operations Manager to oversee and support the execution of tenant improvement projects.
  • Effectively handle and resolve daily inquiries and issues from tenants, ensuring prompt responses and addressing concerns related to property policies, procedures, and programs.
  • Navigate complex property management challenges with the goal of delivering a first-class experience to all stakeholders.
  • Conduct regular property inspections to ensure that all lease-related obligations are met.
  • Collaborate with the Leasing team to prepare budgets, leasing plans, and tenant sales forecasting.
  • Work closely with the Operations Manager, Operations Supervisor, and Senior Property Manager to oversee services contracts and ensure parties meet their contractual obligations.
  • Collaborate with all departments to develop and implement strategies to enhance market position, drive foot traffic, increase sales, and maximize revenue.
  • Liaison between departments to ensure consistent flow of communication and procedures throughout the property.
  • Manage a high-performing team through effective leadership, training and development, goal setting, and regular performance reviews.
  • Work closely with the Operations team to implement and manage environmental programs, such as tenant recycling and waste management.
  • Assist the Senior Property Manager in executing various initiatives and programs to improve the property and create a better tenant and customer experience.

Requirements

  • Three to five years of industry-related experience.
  • University degree is required; business major is preferred.
  • Strong customer focus and ability to resolve conflicts positively and effectively.
  • Aptitude to embrace change and welcome new approaches in an evolving, fast-paced environment.
  • Ability to identify new opportunities to generate new customer experiences.
  • Must have excellent communication skills, and strong financial and managerial skills.
  • Strong people management and leadership skills.
  • Ideal candidate will be self-motivated, curious, and continually look to add value and improve processes.
  • Strong computer (Word, Excel) and creative problem-solving skills are also required, along with the ability to multi-task and effectively organize and balance multiple priorities.
  • Passionate about shopping centers, real estate, and a desire to grow within the organization.
  • Rental Property Management License Required (or working towards license).

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