Customer Experience Representative

2 months ago

Kenora District, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Customer Service: Provide proactive and personalized service to customers, understanding their needs and preferences to deliver a seamless experience.
  • Transaction Processing: Process day-to-day transactions efficiently and accurately, ensuring that customers' needs are met in a timely manner.
  • Relationship Building: Nurture long-term relationships with customers, identifying opportunities to upsell and cross-sell products and services that meet their needs.
  • Sales and Marketing: Contribute to the Branch's sales targets by identifying and pursuing sales opportunities, promoting Scotiabank's products and services to customers.
  • Technology Expertise: Stay up-to-date with the latest technology and digital banking solutions, providing expert advice and support to customers to help them manage their banking needs.
Requirements
  • Customer Service Skills: Proven ability to provide exceptional customer service, with a strong focus on building relationships and resolving issues.
  • Technical Skills: Strong technical skills, including proficiency in digital banking solutions and a willingness to learn and adapt to new technologies.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
  • Teamwork: Ability to work collaboratively as part of a team, contributing to a positive and inclusive work environment.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including opportunities for career growth and professional development.
  • Recognition and Rewards: Recognition and rewards for high-performance, including opportunities for advancement and internal training.
  • Supportive Work Environment: A supportive and inclusive work environment, with a focus on employee well-being and work-life balance.

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