Customer Experience Associate

2 weeks ago

Kenora District, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers. Your primary focus will be to provide a proactive and personalized experience, understanding our customers' needs and exceeding their expectations.

Key responsibilities include:

  • Building strong relationships with customers through active listening and empathy
  • Processing transactions and providing expert advice on financial products and services
  • Nurturing long-term relationships and identifying opportunities to grow our customers' financial well-being
  • Staying up-to-date on Scotiabank's products and services to provide informed recommendations
  • Collaborating with colleagues to achieve branch targets and contribute to a positive team environment

What We're Looking For

  • Proven customer service skills and a passion for delivering exceptional experiences
  • Strong communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Willingness to learn and grow with Scotiabank, with a focus on developing skills and expertise

What We Offer

  • A competitive compensation and benefits package, including opportunities for career growth and development
  • A collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction
  • Access to cutting-edge technology and training programs to enhance your skills and knowledge
  • The opportunity to make a meaningful impact in our customers' lives and contribute to the success of Scotiabank

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