Customer Service Representative

2 days ago


Kenora District, Canada Enterprise Holdings Full time

About the Role

Enterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative Sr (CAR Sr). This exciting opportunity will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

Key Responsibilities

  • Provide exceptional customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner, providing directions and general assistance.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient handling of customer rentals.
  • Effectively market the company while interacting with customers, promoting the Enterprise brand and services.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.

Requirements

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must have at least 1 year of prior sales experience.
  • Must have a valid Ontario Class G2 or G driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • Must live in or be moving to Kenora within 30 days.

What We Offer

  • Competitive hourly rate of $20.00.
  • Opportunities for career growth and development within the company.
  • A dynamic and supportive work environment.


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