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Front of House Coordinator

2 months ago

Montreal, Quebec, Canada Four Seasons Hotels and Resorts Full time

Become a part of the esteemed Four Seasons Hotels and Resorts family as a Host/Hostess at MARCUS Restaurant & Lounge (Part-time).

Position Overview:

The Host/Hostess is essential in delivering an exceptional dining experience for our guests. This role involves welcoming and seating patrons, overseeing reservations, and ensuring the seamless operation of the dining area and bar. As a vital member of our team, the Host/Hostess should possess comprehensive knowledge of the menu offerings, ingredients, and daily specials. This position demands adaptability, outstanding customer service abilities, and the capacity to thrive in a dynamic environment.

Key Responsibilities:

  • Welcome and seat guests, manage bookings, and address inquiries with professionalism
  • Ensure organization and efficiency within the restaurant and bar areas
  • Foster relationships with returning guests and deliver personalized service
  • Collaborate with various departments to elevate the guest experience
  • Report any concerns or unusual occurrences to the supervisor in a timely manner

Required Qualifications:

  • Availability for flexible scheduling, including weekends and holidays
  • Excellent customer service skills and meticulous attention to detail
  • Proficiency in both English and French (written and spoken)
  • Previous experience in a high-end dining establishment or bar is advantageous
  • Familiarity with Open Table and MS Office is preferred

Benefits Offered:

  • Discounts at MARCUS Restaurant and our luxurious spa
  • Recognition events and celebrations for employees
  • Complimentary meals during shifts
  • Opportunities for training, development, and career advancement
  • Employee Travel Program for stays at our global locations